Outbound B2C Superuser / Backup Team Leader

What you will do

We’re looking for a hands-on and proactive Outbound B2C Superuser to join our team at Heibloemweg 10.
This is a developmental position, ideal for someone with strong character, basic logistics knowledge, and the ambition to grow—whether you’re just starting out or already have some experience.

Working Hours
Rotating shifts

• 07:00–16:00 / 08:00–17:00
• 14:00–23:00 / 15:00–00:00
• Includes 2 Sundays per month

Outbound B2C Process Responsibilities
As an Outbound B2C Superuser, you’ll be actively involved in the daily e-commerce outbound operations. You’ll work alongside the team, performing operational tasks, while also supporting the team lead in coordinating and improving processes. Your focus will be on ensuring that customer orders are processed quickly, accurately, and with care.

Your responsibilities include:

• Order picking and packing
  Selecting items for individual customer orders and packing them securely and neatly, ensuring presentation and accuracy.
• Scanning and system registration
  Using handheld scanners and the Warehouse Management System (WMS) to track and register outbound goods.
• Shipping preparation
  Labelling, sorting, and preparing parcels for dispatch via various carriers (e.g. PostNL, DHL, DPD), ensuring timely handover.
• Return handling
  Assisting with the processing and registration of returned items according to company procedures.
• Working alongside the team
  Performing daily tasks such as scanning, packing, and sorting—remaining hands-on and engaged with the team.
• Supporting the team lead
  Assisting with planning, communication, and coordination. Acting as a point of contact when the team lead is unavailable.
• Improving outbound processes
  Identifying opportunities to enhance speed, accuracy, and customer satisfaction in the B2C outbound flow.

About you

What We’re Looking For

• A proactive mindset and eagerness to learn
• Basic knowledge of outbound logistics or e-commerce fulfillment
• Strong communication and organizational skills
• Experience is a plus, but not required—we value potential and attitude
• A tailored development path for those ready to take on more responsibility

What we offer

Working at Modexpress means being part of a company that positions itself among the key players in the fashion logistics industry. Every day, we work hard to achieve this, and we are looking for people who want to grow together with us. We offer a 40-hour work week and a competitive employment package, including:

• A 6-month contract with the prospect of a permanent position
• 24 vacation days
• Travel allowance from 10 km onwards
• Fun company events and parties
• Attendance bonus of €300 per year if you are not absent due to illness for a full calendar year
• Christmas package
• Overtime compensation in time off (TVT)
• Shift allowance of 6% on all worked hours
• Pension scheme
• A €70 gift in the month of your birthday

Questions or want to know more?

Got questions about this vacancy? Feel free to reach out to us.
Do you think you’re the right candidate for this role? Send us your application today!