Behind the scenes at Modexpress
Jade Giesbers
In this interview, we get to know Jade Giesbers, Customer Support Representative in the Customer Support team at Modexpress. Read how she contributes daily to building valuable customer relationships and encouraging a strong sense of teamwork within the department.
Foto credits: Modexpress
In this interview, we get to know Jade Giesbers, Customer Support Representative in the Customer Support team at Modexpress. Read how she contributes daily to building valuable customer relationships and encouraging a strong sense of teamwork within the department.
Foto credits: Modexpress
Can you tell us a bit about yourself and how you started at Modexpress?
‘I’m Jade Giesbers, 20 years old, and I’ve been working at Modexpress since August 2024 as Customer Support Representative in the Customer Support team. But I’ve actually known Modexpress for quite a bit longer. Alongside a student job in the warehouse, I also completed two internships at different departments and locations as part of my studies. That gave me a really good insight into the organisation. It made me very eager to join Modexpress after graduating.’
What is your role within the Customer Support team?
‘I started at the Grasbeemd location and have recently moved to the new Gerstdijk location. My department consists of five people, and each of us manages our own set of clients. We really act as the link between our customers and the warehouse. There is daily contact to ensure that all orders and requests are processed as smoothly as possible.’
What do you find important in customer contact?
‘The most important thing in customer contact is building a strong relationship. It’s about getting to know each other and understanding how each person likes to work. That’s when a really positive connection forms based on collaboration. Whether it’s a large or small brand, the owner or a B2B Manager, a single point of contact or multiple contacts within a brand, it doesn’t make a difference to me. I try to build a good relationship with everyone.’
What makes working with customers at Modexpress special?
‘It’s definitely the personal attention and the contact. Not just by phone or email, but in person. We see our customers often. They are always welcome here, or we visit them. The personal relationships are what make it special.’
Modexpress stands for tailored solutions in fashion fulfilment. Can you give an example of this?
‘Absolutely. You notice that each customer has their own wishes and preferences. We always take these into account in the process, even if it requires extra time, effort, or resources. Everyone in the office and the warehouse is trained to handle this. We will always listen carefully to the customer and respond with appropriate solutions.’
What makes you proud in your work?
‘Every day, there are many requests from our customers that I handle as best as I can. What makes me proud is when I take on a special request under time pressure with the warehouse team, and we manage to get it done together, even if the request comes in at the end of the working day.
And then there’s the attention to detail. Something that might seem like a small effort on our part can mean a great deal to our customers. This results in a lot of appreciation.’
What do you enjoy about the contact with your colleagues?
‘My colleagues within customer support are very spontaneous and friendly, which really suits the job. We match very well with each other in this respect. We help each other when needed and we learn from each other. This isn’t just the case within my department, but also with colleagues from other departments. I can honestly say that I’ve grown within the organisation thanks to my colleagues. Everyone is very engaged, and that’s really motivating!’
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